FAQ

We’ve acknowledged your order – what happens now?
Our dedicated team will confirm stock of your order with our warehouses. Once we’ve ensured your item is in stock we’ll take payment and send you a receipt with a delivery timescale. We like to make sure we can take care of your order personally, so if it was placed at night or out of office hours we’ll normally do this for you the next working day.
I’m a bit worried where my payment details have gone – is your site secure?
We use a fully secure and encrypted payment system to give security and peace of mind to all our customers (www.sagepay.co.uk). In addition we will never hold full card details within our system or office, this way we can ensure that your details are fully safe and sound. Any changes or variations to payment amounts will be clearly notified to you before processing. We only debit the funds from your card once we’ve fully processed your order.
How long will my delivery take?
We aim to get all orders to our customers as quickly as possible (in most cases 2-3 working days). If your item is held within our own warehouses it can be delivered very quickly, however if your item comes from another distribution centre it may take a little longer. We quote 10-14 working days as the longest delivery timescale. If you have any concerns or need an item quickly – just give us a call, we’ll always do the best we can to accommodate your needs.
Your Website says Free Delivery – does this cover outside the UK?
Our Free delivery service covers the majority of UK mainland. However, items shipped abroad will incur an additional cost, if you’d like to find out about this get in touch and we can advise of the options. Next day delivery is available at an additional cost; please call 020 7584 4661 or e-mail us on sw3@arthur-morrice.com
I live somewhere where couriers sometimes charge more for delivery?
Our free delivery service covers the vast majority of the UK mainland. In a minority of cases our couriers may apply a surcharge for delivery to certain postcodes, sadly we have to pass this charge on to keep our prices the keenest online – if this is the case we’ll contact you to discuss before debiting any funds or shipping your item.
How do I know when my delivery will arrive?
Once your order is processed we’ll advise you of the delivery schedule by email. We use a number of couriers depending on item and location.

Dissatisfaction If dissatisfied with product in anyway, please return it to us for a full refund or credit within 14 days. Return postage charge will also be refunded for mainland deliveries.